Intention Of Use Determinants In Digital Telemedicine: A Case Study On Users Of The Halodoc Application

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Gusti Ayu Agung Amerta Sari , I Nyoman Rasmen Adi

Abstract

This study aims to identify the effect of perceived usefulness, perceived risk and perceived ease of use reinforced by e-trust, and attitude toward using on the behavioral intention of Halodoc application users. The number of samples used was rounded up to 96 samples. The data collection in this study was conducted by distributing questionnaires. Data analysis techniques were carried out through descriptive and inferential statistical analysis. The results showed that perceived usefulness has a positive effect on behavioral intention, perceived risk has a positive effect on behavioral intention, perceived ease of use has no effect on behavioral intention, e-trust has a positive effect on behavioral intention, perceived usefulness has no effect on e-trust, perceived usefulness has no effect on e-trust, perceived ease of use has a positive effect on attitude toward using, and e-trust is not able to mediate the effect of perceived usefulness on behavioral intention.

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