INVESTIGATING THE FACTORS EFFECTIVE ON KNOWLEDGE MANAGEMENT ESTABLISHING PROCESS IN GILAN TELECOMMUNICATION COMPANY

Abstract

The purpose of this study was to investigate the factors affecting the implementation of knowledge management in Guilan Telecommunication. The method of analyzing the finding of this study was taken in to account the assumptions made. Data were analyzed in two parts: descriptive and inferential statistics and results showed that all eight variables: organizational culture, organizational leadership support, information technology, organizational strategy, knowledge acquisition, knowledge conversion, knowledge utilization are effective in knowledge management in Guilan Telecommunication. Among the three main factors affecting the deployment of knowledge management in the technological factors organization, it has the highest status, and this indicates that the department has the appropriate infrastructure to establish effective knowledge management.