Sustainability of ICT Implementation on Small and Medium-Sized Enterprise in the Middle East

Abstract

The purpose of this research paper is to present an understanding ofthe effect of Information and Communication Technology (ICT) uponMiddle East’s small and medium-sizedenterprises (SMEs).Specifically, this work analyses the SMEs reliance upon the ICT and seeks to determine the potential of the effect of ICT poses uponinfrastructure, software, investment drivers, business advantages perspectives, and outsourcing trends.

A perceptual questionnaire survey was used to elicit responses from 100 executives working in SME’s using the judgmental non-probability sampling. Summary statistical analysis of Boolean was employed to elucidate upon respondents’ perceptions.

The majority of the survey found that few Gulf SMEs are familiar with the advantages of ICT adoption. The key drivers for ICT investments are greater customer service and staying competitive. Most of the survey participants felt that incorporating ICT into their operations has improved their overall performance and provided additional advantages. The vast majority of small SMEsrelies upon outsourcing IT functions.ICT adoption was hindered by anabsence of innercapabilities, the higher ICT cost, and information deficiency of the application and solution of ICT. Increasing SMEs' knowledge about the importance of ICT adoption requires more attention and deliberate efforts. The result reveals that there is more need for training in the use of ICT in small enterprises and free professional assistance and advising for SMEs. These results have substantial policy implications for SMEs adopting and using ICT. The outcomes of this study will assist policymakers in understandingthe present level of ICT and its impact on SMEs in the Middle East.