Interplay Of Servant Leadership On Conflict Management Styles Mediating Procedural Justice In Pakistan’s Textile Industry

Abstract

Purpose: This study is to examine the effect of servant leadership on conflict management styles. It is also proposed that procedural justice will mediate the effect of servant leadership on conflict management styles.

Design/Methodology: The study setting is the textile industry housed in Faisalabad and Lahore; cities of Pakistan. We employ a cross-sectional survey design for the collection of data. Measures are adopted from already established scales. The sample size was determined using G-Power software. Data is collected from the managerial level employees. A total of 193 responses, after the screening, are analyzed using Partial Least Squares Structural Equations Modelling (PLS-SEM).

Findings: The results establish that servant leadership has a constructive impact on various conflict management styles. Similarly, procedural justice partially mediates between servant leadership and conflict management styles.

Practical Implication: The study suggests the management in the textile industry must play the role of a servant leader to create a trustworthy environment, while fair procedures of the industry can support and enhance the system for a better conflict resolution environment. This will improve efficiency and working performance in the industry.

Originality/Value: This study is the original of its kind emanating evidence from the textile sector of Pakistan. It adds to our understanding of leadership and conflict resolution practices being followed by the managers in the industry. The leadership development programs must focus on training servant leaders while also guiding them on conflict management styles.