Factors Influence Muslim Students' Motivation To Use Online Academic Support Services Within Islamic Higher Education In Indonesia

Abstract

Students' academic advising support is considered important in students' success within a higher education institution. The students support service help students solve academic problems during their study period through direct consultation between students and academic advisors. Currently, such students' academic support services are available online to make the services easier to access. However, limited studies have been conducted to understand factors that affect students' motivation to adopt online academic support services within Islamic universities which practice strong Islamic values. Therefore, the aim of the study is to explore factors that influence Muslim students to adopt and use online academic advising support systems within an Islamic university in Indonesia. We tested five variables to find out factors for Muslim students to adopt and use an online academic advising support system. We recruited 160 students from four faculties within an Islamic university, and then we distributed a five-scale Likert scale online questionnaire. The results of our study show that variables perceived of use, perceived usefulness, perceived interactivity, perceived non-mahram avoidance, and perceived anonymity have significantly influenced the students’ intention to adopt and use the online academic advising support systems. Our findings contribute to the understanding that online academic advising support systems can attract more Muslim students to the system within a university. The high rate of web-based academic advising support systems adoption and use might increase the student's academic success and increase the high rate of student retention. This study might contribute to the rampant adoption and use of web-based academic advising support systems within universities in the future.