Examination Of The Relationship Between Organization Cynicism And Employees Workplace Behaviors: Modeling Islamic (Servant) Leadership As A Moderator

Abstract

This research aims to examine the effect of organization cynicism on employee’s workplace deviance behavior and organization citizenship behavior and to assess role of Islamic (servant) leadership as a moderator. Current study is empirical in nature and study executes cross sectional survey method to collect data from female flight attendants serving in Pakistan Airline industry. 400 questionnaires were distributed through applying stratified sampling technique and got responses from 280 respondents.  Results of the study reveal that organization cynicism has positive significant effect on workplace deviance behavior, coupled with significant negative effect on organization citizenship behavior. In addition, Islamic (servant) leadership not only significantly weakens the positive effect of organization cynicism on workplace deviance behavior but also mitigates the negative effect of organization cynicism on organization citizenship behavior. Overall, the findings of current study suggest that organization cynicism is an eminent factor which results in elevating the negative behavior in employees such as workplace deviance behavior and diminishes positive behavior in employees such as organization citizenship behavior. However; through employing Islamic (servant) leadership style, organizations can overcome the employee’s workplace behaviors issues. Study represent significance through developing and analyzing a model that acquaints the hitherto uninvestigated  behavioral issues resulting from cynical belief along with suggesting Islamic (servant) leadership as a remedy towards such reactive behavioral problems. Further, the study offers productive insights for practitioners and researchers and is an addition to the field of organization behavior.