Dimensions Of Interface Management Critical For Delivering Quality At Higher Education Institutions: An Empirical Study

Abstract

Interface Management implies fine-tuning between various entities in the organizational hierarchy for the successful execution of processes and delivering a quality output. The objectives of this study are to analyze the dimensions of interface management and to determine significant differences among dimensions of Interface Management that play a critical role in delivering quality in higher education institutions in India. A multistage, as well as the stratified random sampling technique, has been used for this study. To gain insights into interface management at various levels in higher education institutions, primary data was collected comprehensively at four levels of higher education. These four levels include students, faculty members, administrators, and UGC officials. The primary data from students and faculty members were collected through a structured questionnaire. The data from administrators and UGC officials were collected through a structured interview. One-way ANOVA using IBM SPSS has been computed to test the hypothesis under study. This research concludes that all the five dimensions of Interface Management (Leadership, Communication, Human Development, Organizational Structure, and Resources & Technology) under this study are critical for the delivery of quality in higher education institutions.