Six Sigma- Challenges Before Service Industry

Abstract

In this work, researchers tried to identify to find out challenges faced by organizations from service industry in implementation of Six Sigma process. It is based on secondary data collected from various resources. Skilled manpower, Shortage of resources and Unpredictability in the marketplace are emerged s major components for these organizations in case of Six Sigma implementation.

These organizations should get proper resources with experts to deliver quality services to the customer has become the need of the hour in this competitive world. Organizations are doing their best but these uncontrollable factors need to tackle on priority basis.

The findings of the study clearly suggest that Six Sigma strategy can be used to eliminate causes of defects in business processes by concentrating on outputs which are critical to quality.