Applying Information Technology In Online Public Administrative Service Provision: A Study In The Vietnamese Administrative Division

Abstract

The digital transformation process with the core of digital technology application has made objects and devices brighter, creating many new services. This is an opportunity for state agencies to apply new technology to optimize processes. Management methods in online public service provision increase operational efficiency, reduce administrative costs, and serve the needs of people and businesses well. However, these opportunities are posed, requiring state agencies to develop solutions quickly to take advantage of information technology. Government fixes internal limitations in infrastructure, legal basis, human resources, facilities, and beneficiaries to better provide online public services to people and businesses.