Measuring Health Service Quality In Jordanian Hospitals: Review Patients Satisfaction In Public And Private Hospitals

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Dr. Ahmad M. A. Zamil , Dr. Ahmad Yousef Areiqat


The goal of this study is to determine the impact of healthcare quality on patient satisfaction in Jordan's public and private hospitals or whether it differs between the public and the private hospitals. To achieve the goal of this study, a sample of hospitalized patients was chosen in research by a prior study, and this concentration will be led inside. 450 inpatients were included in the study. To determine the effect of health service-quality on patient fulfillment and contentment, the scientist used a one-of-a-kind measurement model called "SERVPERF" designed specifically to quantify the quality of service in diverse service areas. The substance validity of the action was guided by board mediators and all throughout the multiple purposes of this action over time.

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