THE ROLE OF INFORMATION TECHNOLOGY IN KNOWLEDGE MANAGEMENT

Abstract

Knowledge Management (KM) is a process that deals with the development, storage,retrieval, and dissemination of facts and expertise within an organization to helpand improve its business performance. Businesses are knowing that expertise is an essential useful resource for organizations and it must be harnessed judiciously. Effective use of information can enable organizations not only to stay aggressive but also to be progressive. There's no universally general know-how control (KM) procedure, but it is recognized that organizing the perfect knowledge flows within the company is the main purpose of organizational KM. IT plays as a facilitator in Knowledge Management ( facilitates documents operation, data storehouse, access of information, dispersion, exchange, and sharing of ideas), IT provides solutions to Knowledge Management, and incipiently, IT is a tool used to increase the efficiency and capability of Knowledge Management.